Conflict Resolution Techniques
in Early Childhood Education:
1. Stop any hurtful actions & approach calmly
*Place yourself between the children, at their level
*Use a calm voice & a gentle touch, staying connected to each child
*Always remain neutral rather than take side, do not interrupt or argue.
2.Talk to each child about their feelings.
*"Your face looks sad/angry"
*Tell the children you will hold 'object in question' for now
3.Offer help by gathering information.
*"Tell me your side first, Keisha"
Tell the children you will listen to each of their sides completely.
Demonstrate to them how to listen with respect and courtesy by 'showing them.'
4.Neutralize the problem by restating it.
*"Now, From what I hear...it sounds like the problem is..."
5.Everyone shares their ideas and let the children decide on a solution.
*"What should we do to solve this problem?"
*"How does____feel right now?"
*"What will make____feel better again?"
*Continue to keep encouraging the children to think of solutions and support them to decide on one together.
*Accept the solution the children agree on.
6.Support and follow up with the children.
*"Congratulations! you solved the problem!"
*"Great job! You both worked it out!"
Conflict Resolution is an integrated part of preschool curriculum and will be used over and over again through out a preschool teacher's day. Always follow children through to Step 6. They both must feel a sense of completion...even if they decide they no longer want the toy/object in question...a decision was still made, and that is still to be commended that the situation was worked out.